Refund and Returns Policy
1. Overview
At Apkno.com, we are committed to providing a secure and fair freelancing marketplace for both clients and freelancers. This Refund and Returns Policy outlines the conditions under which refunds are issued for projects, services, and subscriptions purchased through our platform.
2. Eligibility for Refunds
Refunds are applicable only under specific circumstances:
The freelancer fails to deliver the agreed-upon work within the deadline.
The delivered work does not match the project description or agreed requirements.
The project is canceled before work begins.
Payment was made in error due to a technical issue or duplicate transaction.
Note: Refunds are not applicable if:
The client changes their mind after the freelancer has started work.
The project is completed and approved by the client.
A dispute has been resolved in favor of the freelancer.
3. Refund Request Process
To request a refund:
Log in to your Apkno.com account.
Go to My Orders / Projects and click on Request Refund.
Provide a detailed reason and any supporting evidence (messages, files).
Our support team will review your request within 3–5 business days.
4. Refund for Service Packages & Subscriptions
If you purchase a premium subscription or package and wish to cancel, refunds are available only if the package has not been used or activated.
Once a package is partially or fully used, refunds will not be issued.
5. Payment Method for Refunds
Refunds are processed via the original payment method used (PayPal, bank transfer, credit card).
Processing time may vary depending on the payment provider (3–10 business days).
6. Dispute Resolution
In case of disagreements, Apkno.com offers a Dispute Resolution System to mediate between clients and freelancers.
Refunds will be issued only after a fair review of evidence provided by both parties.
7. No Physical Returns
As Apkno.com deals with digital freelancing services and not physical products, there are no physical returns applicable. All projects and services are delivered online.
8. Changes to this Policy
Apkno.com reserves the right to update or modify this Refund and Returns Policy at any time. Users will be notified of significant changes via email or platform notifications.